We know your time is valuable and we appreciate that you understand ours is too.
For appointments lasting two hours or more, you may be required to pay a deposit. PEACH CLINICS reserves its right to not issue refunds for deposits where appointments have been cancelled without sufficient notice or where the appointment is missed. This is, subject to the discretion of PEACH CLINICS, non-refundable and may not be applied to another appointment.
Online bookings can be accepted up to 2 hours before an appointment. To make a booking with less than 2 hours notice, please call us on 8239 9300.
PEACH CLINICS is committed to providing all of our clients with exceptional care. If you cancel an appointment without giving sufficient notice, you deny another client the opportunity of receiving treatment.
You can cancel or reschedule any appointment up until 24 hours before the scheduled start time. Please call us on 8239 9300 or click the View or change my appointment button in your booking confirmation email to cancel or change your appointment. To cancel or reschedule a Monday appointment, please do so before 5:00pm on the Friday before.
The first time a cancellation/rescheduling is made within the 24-hour period you will be given the opportunity to re-book. Any subsequent cancellations that occur within the 24-hour period may result in a cancelled booking fee of $40.00. PEACH CLINICS reserves the right to charge for the treatment upfront before making another appointment in this instance.
Failure to Attend
Missed appointments represent a cost to PEACH CLINICS and an inconvenience to other clients who could have had treatment in the time set aside for you. If you do not attend your appointment without notifying PEACH CLINICS you may be charged $40.00 for the missed appointment.
In order to provide a timely service to all clients, please arrive promptly, at least 10 minutes before your appointment. We understand that sometimes being late is outside of your control.
PEACH CLINICS will always try to accommodate late arrivals by performing the most complete treatment possible in the time remaining. If you are late you may have the treatment cut short and still be charged for the full session.
Failure to Complete
If you choose to cut short your treatment session, you will be charged differently depending on the type and length of appointment booked.
For 16 probe cycle appointments of less than 2 hours you will be charged for time used in 15 minute increments with a minimum charge of $40. For 32 probe cycle appointments of less than 2 hours you will be charged for time used in 15 minute increments with a minimum charge of $50.
For appointments of 2 hours or more, you will be charged 75% of the appointment fee or, if more than 75% of the treatment has been completed, for time used in 15 minute increments.